The pools are incredible, the food is incredible and the staff are incredible. The shuttles were always immediately called for us wherever we wanted to go. The food at the resort is all amazing no matter where you go. Another luxury of being at the Luxxe included the fantastic burgers at the Luxxe pool and the new pool area called the Beach Club. We were treated like royalty and we felt very 'special' We had never been treated with such attentivness and courtesy in our lives. We could have even made reservations for golf, tennis and restaurants before our arrival. Our suitcases could be unpacked and packed for us. We could have pre selected our pillow type and even had groceries prebought and waiting for us. It also included transportation from the airport and a private butler to assist us in anyway. We had a 'platinum package' with our unit that include 16 rounds of golf, 2 massages and free internet. From the minute we arrived and I had a mimosa in my had in the lobby at the check in desk, I knew i did good. We had stayed in the Grand Mayan before but never at the Luxxe. Well I can honestly say that my family had the best holiday that exceeded our expectations 10 fold. I was so nervous giving my money to a complete stranger in another country. John had me contact the management at the Grande Luxxe and they assured me that they knew Mr Jameson and that I indeed had been booked into a 2 bedroom Villa. With my scepticism I had contacted John several times to ask him questons and asking for proof he was legit. When I was looking around the intenet to rent a unit I had read a few horror stories where people had booked on line and got scammed out of their money. We stayed in a 2 bedroom villa and we all hated to leave and can't wait to return again next year. We just returned from a 1 week vacation at the Grand Luxxe Riviera Maya.
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